Refund policy

• Our policy lasts 7 days. If 7 days have gone by since your received your product, unfortunately we can’t offer you a return or exchange, this may vary based on products you purchase from saaboo.com.
• Note: Parcel opening video must for Return or Exchange.
• Note: We can take return or exchange only for All Phone Case fitting issues or Any damaged product delivered ( opening video must for all issues ).
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• For return just mail us ( mail id: saaboohelp@gmail.com ) with your order reference number.
  we try our best to reply with in 48 hours.
• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
• Note: We cannot take return or exchange or refund for wrong mobile model selected by customer or wrong clothing size selected by customer!
• Note: All tshirts in our website are Boy friend fit which is used for Unisex or Male!
• Note: If Any Phone Cases not available then we send silicone case with same design as per order details.
• All our product images are digital mockup images, there may be difference between digital mockups and original products.
• All our product images are digital mockup images, there may be color difference between digital mockups and original products.
• All our product images are digital mockup images, there may be slight design difference between digital mockups and original products because we use iPhone mockup as product image.
• Note: regarding camera protection we will provide either bump around camera or full camera cover based on mobile models which we can't confirm before delivery of the order! 
• Color of the product may be differ based on screen brightness!
• Note: Customer has to pay shipping charge for all situation!

Additional non-returnable items:

• Gift cards days d90ays
• Downloadable software products
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are certain situations where only partial refunds are granted (if applicable)
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 7 days after delivery
• Clothing products with wrong size ordered by customer.

Shipping for Return the product:

• To return your product, you should mail your product to address we provide.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over Rs.1000, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
• If order not delivered to you then it will be returned to our location, then we will inform to you the same and once you pay the reshipping amount we will proceed reshipping the same parcel! Customer needs to pay the shipping charge if they want to reship the product under any circumstances.
• note: We don't provide any return, size exchange or refund for clothing products.
• Note: If Any Phone Cases not available then we can send silicone case or Glass Case with same design as per order details.
• Note: Customer has to pay shipping charge for all situation!

Please note return or exchange available only for phone case Fittings type issues and Parcel opening video & Video that explaining fitting issue problem are must.

Refund Policy

We aim to provide the best shopping experience for our customers. In certain situations, refunds may be issued in the form of store credit instead of a refund to the original payment method.

Store Credit Eligibility

Store credit may be issued for situations including, but not limited to:

• Customer-requested order cancellations
• Unavailable or out-of-stock items
• Approved return requests
• Delivery issues outside our control
• Incorrect address provided by the customer
• Failed deliveries or refused shipments
• Promotional, discounted, or limited-stock products
• Goodwill compensation or support resolutions

Store Credit Terms

• Store credit is issued digitally and can be used on future purchases on our website.
• Store credit is non-transferable and cannot be exchanged for cash or bank transfer.
• Any remaining balance after purchase will stay available for future use.
• Store credit validity, if applicable, will be mentioned at the time of issue.

• We can replace same products if there is any issue but we cannot refund under any circumstances.
• Since we are providing customized cases and delivering orders on customer specific needs we cannot refund. notes: processing fees cannot be refunded, for example shipping charges, payment gateway charges, order processing charges, etc.
• Note: We cannot take return or exchange or refund for wrong mobile model or wrong size t-shirt or wrong products selected by customer!
• Notes: We cannot refund shipping charges, payment gateway charges, website processing fees under any circumstances.

Abuse & Fraud Protection

To protect our business from misuse:

• Excessive cancellation, refund, or return requests may be declined.
• Claims without sufficient proof may not be approved.
• We reserve the right to refuse service, refunds, returns, replacements, or store credits in suspicious or abusive cases.

Final Decision

All refund, cancellation, replacement, return, and store credit decisions are subject to our review. Our decision shall be final in all cases.

Exchanges (if applicable)

• We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saaboohelp@gmail.com get confirmation from us and send your item to address we provide.
• Note: Parcel opening video must for Return or Exchange.

Delivered Issues

• Order marked as delivered in tracking page but order not delivered to you, please contact us via mail with in 24 hours from order delivered date. We can't escalate order delivered issue after 24 hours from order delivered date.
• All our orders delivery is OTP based, delivery person asked you for OTP in order to deliver the parcel, kindly be careful please give OTP to delivery person while receiving parcel beacause after OTP verified customer is responsilble for parcel.
• Note: Customer has to pay shipping charge for all situation!
• POD (Proof of Delivery) must be requested within 24 hours of delivery, if not the shipping company will not honor your claim. (applicable for signature based delivery)
• Note: Customer has to pay shipping charge for all situation!

Order validity is 60 days from the order date after that order will be expired, we cannot perform any transaction or any activity for same order.

Note: All our policies may be updated at anytime without prior notification.